Return & Refund Policy
Thank you for shopping with ICONLA
We want you to love your purchase, but if something isn’t right, we’re here to help.
Returns
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We accept returns within 14 days of delivery.
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To be eligible for a return:
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Your item must be unused, in the same condition you received it, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
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⚠️ Certain items are non-returnable, including:
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Sale items
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable (unless the return is due to our error).
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item, please contact us at support@iconla.com
Return Shipping
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Customers are responsible for return shipping costs.
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If the return is due to our error (wrong or defective item), we’ll cover the shipping cost.
How to Start a Return
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Email us at support@iconla.com swith your order number and reason for return.
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We’ll provide you with return instructions.
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Once we receive your item, we’ll process your refund or exchange.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 supporticonla.com