FAQ

Frequently Asked Questions (FAQ) – IconLA

1. When will my order ship?

Orders are processed within 1–2 business days. Once shipped, you'll receive a tracking number by email.

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2. How long does delivery take?

We offer worldwide shipping (excluding Africa). Estimated delivery times:

• USA & Canada: 3–5 business days

• Europe & Asia: 5–7 business days

• Oceania & Latin America: 5–7 business days

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3. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can also track it through the "Track My Order" page on our site.

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4. Do you offer returns or exchanges?

Yes! You can return or exchange items within 14 days of delivery. Items must be unworn, unwashed, and have original tags. See our [Return Policy] for full details.

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5. How do I contact customer service?

You can reach us at [support@iconla.com]. We respond within 24 hours (Mon–Fri).

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6. Can I change or cancel my order?

If your order hasn't shipped yet, contact us ASAP at [support@iconla.com] and we’ll do our best to help.

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7. What sizes do you offer?

We offer sizes XS to XXL depending on the item. Please refer to our [Size Guide] on each product page for accurate measurements.

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8. Is IconLA legit and secure?

Absolutely. We’re a verified brand, use SSL encryption, and process payments securely through trusted providers like Shopify, Stripe, and PayPal.

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9. Where are you based?

We’re proudly based in Los Angeles, California, and ship globally.